Terms and Conditions
1. All returns require authorization from CastleCraft.
2. Unauthorized returns will be
refused and become responsibility
3. All products must be new, unused, and in original packaging.
4. Shipping costs are nonrefundable.
5. All return shipping costs must be prepaid by returnee.
6. Returns are subject to a 20% restocking charge
7. Claims for shipping damage must be submitted through the
freight carrier, not CastleCraft.
8. Any order cancelled after the product
has shipped will charged
for the actual shipping costs.
If the product includes Free Shipping, then you will be
charged the ACTUAL shipping cost, as a cancelled order does NOT qualify for free
shipping. Free Shipping offers are only valid on completed orders,
accepted by the customer.
If the product includes a Flat Rate Shipping Fee, then you will be charged the ACTUAL shipping cost, as a cancelled order does NOT qualify for Flat Rate shipping. Flat Rate Shipping offers are only valid on completed orders, accepted by the customer. This is due to the fact that Flat Rate Shipping Fees are discounted from the Actual Shipping cost, which is typically much higher than the Flat Rate Shipping Fee.
9. No returns will be accepted after 30 days.
10. Any and all warrantee claims must be filed by the
directly through the product manufacturer's warranty
department, not through CastleCraft.
11. If the product includes Free Bonus
Items, the order cancellation
VOIDS any FREE Offer. Any item already delivered as a FREE
Offer would either have to be returned, shipping cost prepaid by
customer, or if the customer keeps such item, then the cost of the
FREE Item would be deducted from the amount refunded, or
charged to the customer.
12. FREE Shipping offers are only valid
within the 48 contiguous
States of the USA. FREE Shipping does not apply to Alaska,
Hawaii, any US Possessions or Canada.
13. MOTOR FREIGHT - This is usually a scheduled
Items marked as FREE, FLAT RATE or FIXED RATE Motor Freight
Shipping may only qualify to certain locations within our carrier's
delivery service area. Additional charges may or may not apply to
remote, residential and some business locations.